North American Service Requests
To submit a service request, please fill out the form below or email us directly at service@rohde-
kilns.com. A member of our team will get back to you within 24 hours, Monday through Friday.
To speak with a technician, call 336-890-8696. Monday–Thursday | 8 am – 5 pm ET
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Frequently Asked Questions
Order
We currently sell and ship exclusively within the United States.
If you’re located outside the U.S., please visit the ROHDE Dealer Map on our European website to find your local distributor and support team.
Stock items ship directly from our warehouse in North Carolina and typically arrive within a few business days, depending on your location.
If your kiln isn’t currently in stock, it may be in transit from Europe or in production at our facility in the Czech Republic. These made-to-order or in-transfer kilns generally require an additional 8 weeks for delivery.
Once your order is ready to ship, we’ll provide tracking details and delivery updates every step of the way.
You can contact us at hello@rohde-kilns.com. We will be happy to assist you.